|
President, Van Hooser Associates, Inc.
As an entrepreneur and business owner, Phil understands the complexities of building and sustaining a profitable enterprise. Since 1988, Phil has successfully developed and marketed customized keynote presentations, training programs, professional consultations and products on leadership and customer service. His company consistently experiences double-digit growth. The opportunities to work with executives, managers and front-line employees of U.S. and international corporations gives him a bird's eye view of the leadership and customer service strategies that work in business today.
Board Member, Farmers Bank & Trust Company
Phil is directly responsible for setting the strategic direction and goals for this locally owned financial institution. This includes developing, approving and overseeing appropriate internal policies and procedures, securing capable management to implement and oversee this direction while building shareholder value. This business environment provides Phil a practical opportunity to observe and evaluate leadership and customer service principles that directly affect organizational productivity and performance.
Business Author & Creator of Multiple Books and Training Tools
- Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
(Wiley, 2005.) Van Hooser uses his encounter with one very special cabdriver to illustrate a proven model that builds customer loyalty and improves profitability even in the most difficult business environments. Released by John Wiley & Sons in 2005, "Willie's Way" quickly reached #2 on the Barnes and Noble best-seller list and is a recurring top 25 pick in the customer service category. "Willie's Way" has also been released in Russian, Korean and Spanish markets.
- The Leadership Journey
This 24 course training system teaches managers and supervisors how to effectively handle conflict and confrontation, motivate their team, cope with change, sells ideas to their superiors, make quality decisions and many more critical leadership skills.
- Tips for Transformational IMPACT
Since 1996, Phil's monthly ezine has been a quick read filled with leadership and customer service tips -- drawn from the real world -- that help leaders, supervisors, and service personnel transform the way they lead their employees and serve their customers.
Former FORTUNE 500 Human Resource Manager
From 1980 to 1988, Phil's responsibilities included multi-plant human resource activities for both unionized and non-unionized facilities in heavy manufacturing and consumer products organizations. He directly supervised training, safety and employee relations functions while introducing quality-focused, team-driven programs. These environments afforded Phil the opportunity to test and prove the leadership and customer service strategies he presents.
Vice President, National Speakers Association
As Vice President and a member of the national board of director's executive committee, Phil offers guidance and oversight to NSA's board. He will serve as President of NSA in 2009-2010.
President, Murray State University Alumni Board of Governors
Phil actively works as a liaison between the university and its more than 50,000 alumni to support programs consistent with the university's strategic plan, to initiate special activities that provide positive interaction for the Murray State family -- past, present and future.
Achievements & Credentials
2006 - CPAE - Council of Peers Award of Excellence, Member, Speaker Hall of Fame. Only those professional speakers who have reached the highest level of speaking performance as judged by their peers are selected for the National Speaker's Association CPAE Speaker Hall of Fame.
2000 - Small Business Person of the Year, Ocala/Marion County (FL) Chamber of Commerce
1993 - CSP - Certified Speaking Professional, National Speakers Association. The highest earned designation of professional achievement conferred by the National Speakers Association.
1989 - MBA, Nova Southeastern University, Ft. Lauderdale, FL
1979 - BS, Marketing, Murray State University, Murray, KY
|
