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About Phillip Van Hooser – Views on Leadership and Customer Service

What does Phil believe about leadership and customer service? It is an important first question for corporate executives, event planners and association leaders to ask.

Phil believes that leadership is not about positions or titles. Phil believes that every person – regardless of his or her position in an organization – has the potential to be a great leader and customer service provider.

Great leaders exist at all levels of an organization. Great leadership is inseparable from great service. Great leaders have the ability to offer service to their employees and customers and are willing to take action to meet their needs.

Phil’s mission for each presentation is to create an atmosphere where those who hear him understand the potential they possess and leave with an action plan for improving their leadership and service performance and productivity.

"I have dedicated my professional life to educating, motivating and inspiring changes in the way people lead their employees and serve their customers. I encourage conscious changes to create an environment where organizations grow and profit -- where individuals find value and satisfaction in their work -- where customers return again and again. Forever changing the structure, appearance and character of our leadership and service -- that's transformational impact." - Phillip Van Hooser

For more on Phil’s leadership and customer service views:

Read articles and interviews by Phil.

Listen to podcasts and read newsletter articles by Phil.

Watch Phil’s preview video now.

Review Phil’s presentation summaries.