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These articles, interviews and podcast episodes are packed with practical leadership and customer service strategies ready for you to implement. Download as many as you like.
For permission to reprint, please contact Susan Van Hooser at 270-365-1536 or info@vanhooser.com.
Phil Van Hooser visits Murray State University for Omicron Sigma Kappa Speaker Series
Roundabout Murray, Oct 2, 2007
Remarkable Customer Service
Interview with Gary Bremerman, PowerUp English, June 27, 2007
An Interesting Idea About Dumb Questions
Idea Matters Blog from The Big Idea Guru, April 23, 2007
The Importance of Leadership in Successful Businesses
Speaking of Ideas Podcast, The Big Idea Guru, Feb, 6, 2007
Game of Service
Sales and Service Excellence, Dec, 2006
The Nature of Human Nature
Discover why people act the way they do
Commandments for Leaders
How to get the best from those you lead
The 20 Sins of Leadership
20 behaviors that great leaders avoid
Peak Your Profits: Wooing, Wowing and Winning Customers
Naplesnews.com, July 14, 2006
Defuse the Difficult Diner
By Peter Vogt, Monster.com, Oct 24, 2005
What You Can Learn About Being a Leader
LeaderValues, April 2007
Understanding Authority
EndoNurse Magazine, Feb/Mar 2004
Etiquette: Losing Your Cool at Work
by Lydia Ramsey, Savannah Morning News, Feb 9, 2003
Do you need more in-depth strategies for transforming the leadership and customer service skills of you or your people? We have several resources to help you in our store.
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