Meet Phillip Van Hooser
Cultivating Great Leaders to Create Competitive Advantage.
When Phil Van Hooser started as an Employee Relations manager in heavy manufacturing, he never imagined the lessons he would learn would change his life much less impact the careers of hundreds of thousands of leaders.
But the last ten months of his ten year corporate Human Resources career was a turning point. In that short time, Phil earned a Masters Degree in “What the Worst Leaders do in Poorly Managed Workplaces.”
As the only staff member to avoid a pink slip, Phil resigned his position, took the leadership truths he discovered and began sharing them with companies who understand that “Cultivating Great Leaders Creates Competitive Advantage.”
Since 1988, Phil’s 800 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership case studies from which to learn.
Van Hooser wraps this multi-layer experience into customized leadership keynote presentations, training courses and personalized coaching for this clients.
One client described it this way:
“Your points…will provide my managers with guidance and tools to use, not only over the next few months, but also over their entire careers.”
FORTUNE 500 Leadership Experience.
From 1980 to 1988, Phil’s responsibilities included multi-plant human resource activities for both unionized and non-unionized facilities in heavy manufacturing and consumer products organizations. He directly supervised training, safety and employee relations functions while introducing quality-focused, team-driven programs. These environments afforded Phil the opportunity to test and prove the leadership and customer service strategies he presents.
Entrepreneur & Business Owner.
As an entrepreneur and business owner, Phil understands the complexities of building and sustaining a profitable enterprise. Since 1988, Phil has successfully developed and marketed customized keynote presentations, training programs, professional consultations and products on leadership and customer service. His company consistently experiences double-digit growth. The opportunities to work with executives, managers and front-line employees of U.S. and international corporations gives him a bird’s eye view of the leadership and customer service strategies that work in business today.
Business Author.
We Need to Talk: Building Trust When Communicating Gets Critical
(Dulaney Publishing, 2010) Like it or not, all relationships are impacted – positively or negatively – by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Networks are expanded or extinguished – all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
Willie’s Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty. Released by John Wiley & Sons in 2005, “Willie’s Way” quickly reached #2 on the Barnes and Noble best-seller list and is a recurring top 25 pick in the customer service category. “Willie’s Way” has also been released in Russian, Korean and Spanish markets.
The Leadership Journey. Van Hooser developed this 24 course training system to teach managers and supervisors how to effectively handle conflict and confrontation, motivate their team, cope with change, sells ideas to their superiors, make quality decisions and many more critical leadership skills.
Tips for Transformational IMPACT. Since 1996, Phil’s monthly ezine has been a quick read filled with leadership and customer service tips — drawn from the real world — that help leaders, supervisors, and service personnel transform the way they lead their employees and serve their customers.
Transformational Leadership & Service Blog. Phil’s blog is committed to helping readers improve their leadership and customer service skills. He regularly discusses techniques for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams.
Keynote Speaker & Corporate Trainer.
For the past twenty years, corporate groups and associations throughout the U.S. and beyond have trusted Phillip Van Hooser and his expertise to provide solutions for the leadership issues their people face. Van Hooser’s reputation for transforming managers into leaders and service providers into service professionals has proven to be a sure bet.
Phil’s 800 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership and customer service case studies from which to learn. Van Hooser wraps this multi-layer experience into customized keynote presentations, training courses and personalized coaching sessions for his clients.
Bottom Line.
Phillip Van Hooser’s perspectives, experiences and examples change the way people think about leadership and service. His keynote presentations, training programs and products have been used by companies across the U.S. and beyond to help people lower turnover rates, raise productivity, improve management/employee relations and manage change effectively. A leadership development expert and executive coach, Phil is a frequent keynote speaker for top U.S. corporations. Learn more now at:
