Like it or not, our professional relationships are impacted – positively or negatively – by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our network is expanded or extinguished – all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
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Willie’s Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
Customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key service strategies. In this engaging account of Phil’s encounter with a South Carolina cabdriver, you will learn six proven ideas for exceptional customer service including:
connecting immediately with every customer every time
designing a personalized service solution for each customer's needs
offering special treatment that creates a lasting, positive impression and much more!
"...the book was fantastic! My goal is to have a staff full of Willies. When that happens, I will really have something special here!"
--Steven Klick, General Manager Beavercreek Golf Club
Learn to live, love and lead with contentment and purpose. In You're Joe's boy, ain't ya?, Phillip Van Hooser shares the lessons from life that have helped him - and can help you - build a solid footing in today's rocky world.
"…touching and thought-provoking."
-- James Barrington, 2nd Vice President New Hampshire Municipal Management Assn
It Takes More Than Guts is Phillip Van Hooser’s candid story of his painful yet extraordinary struggle to carry on with life in the face of ulcerative colitis, an incurable inflammatory bowel disease. Phil discusses these important issues for IBD patients:
What it's really like living with IBD
Treatment options for ulcerative colitis
J pouch surgery
Living a good life with an ileostomy
Discuss difficult issues with your doctor
"In this survivor's guide, patients will find a sympathetic friend and receive great encouragement from someone who has been there."
-- Rolf Benirschke Former San Diego Charger, Author of Alive & Kicking and Great Comebacks from Ostomy Surgery
