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| Leadership |
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Inspirational
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Willie’s Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty |
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(Hardcover) |
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$19.95 US |
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Customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key service strategies. In this engaging account of Phil’s encounter with a South Carolina cabdriver, you will learn six proven ideas for exceptional customer service including:
- connecting immediately with every customer every time
- designing a personalized service solution for each customer's needs
- offering special treatment that creates a lasting, positive impression and much more!
"...the book was fantastic! My goal is to have a staff full of Willies. When that happens, I will really have something special here!"
--Steven Klick, General Manager
Beavercreek Golf Club |
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Willie’s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty |
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(Audiobook) |
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$29.95 US |
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Completely unabridged and read by the author, you’ll discover six proven ideas for exceptional customer service from this engaging account of Phil’s encounter with a South Carolina cabdriver. You’ll learn how to:
- connect immediately with every customer every time
- design a personalized service solution for each
customer's needs
- offer special treatment that creates a lasting, positive impression and much more!
"...the book was fantastic!"
--Steven Klick, General Manager
Beavercreek Golf Club |
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Willie's Way: Secrets of Service Professionalism |
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(Live Presentation on DVD) |
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$49.00 US |
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In this live presentation, Phillip Van Hooser shares the solution for building profitable relationships with every customer every time! Discover the step-by-step process that Willie employed to ensure customer satisfaction and repeat business! These strategies work for company executives, managers and all frontline staff. Teach your team to deliver customer service Willie's Way then watch your business grow and your customers return again and again! |
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Willie's Way: Secrets of Service Professionalism |
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(Live Presentation - MP3 or WMA) |
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$14.95 US |
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MP3 |
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WMA |
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Available in MP3 or WMA formats, you can now take Willie's Way with you on the road, to the gym, anywhere you travel and have a few minutes to learn the secrets to delivering exceptional customer service and building profitable business relationships. |
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Willie’s Way: Stay Focused on Customer Service |
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(11x17 poster ) |
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$14.95 US |
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This great reminder of the six key principles of customer service Willie's Way features Willie himself! Display in your office or work area to help you "stay focused on customer service!" |
