Leaders and CEOs, it can take mere seconds to change everything — good or bad — for you, your team, your results, and your reputation! Use this 29-second way leaders get positive results with your people.
Do You Have a Disconnect?
Your team wants to be acknowledged by you. I hear leaders saying they value their team, yet team members report feeling unappreciated. You can solve and overcome this disconnect!
Oftentimes, it doesn’t take much from you to make team members feel known, seen, and valued. That’s great news, right?! However, it also doesn’t take much to feel the opposite.
When I was working in banking, insurance, retail, and the restaurant industries as an employee, I remember overhearing — countless times — my coworkers discuss in disgust that “they (the executive) doesn’t care about us, they walk right by and don’t say a word…”
I remember realizing that the exec’s intent was not to ignore someone, but instead, they were focused on where they were going, the job that needed to be done, as they walked by.
Intent Doesn’t Always Equal Impact
However, regardless of whether your intent is positive, the impact can be negative when you, as a leader by both title and influence, are unintentional about some of the actions you take. Top decision-makers have to be more “on your game” than ever before. People are watching and have high expectations.
I was doing a one-on-one coaching call recently with a C-level team member who shared a story about something that happened earlier that month. Still frustrated, they shared that their CEO walked past their office and didn’t say “Hello, how are you?” or something along those lines. They were upset that their team member walked by and didn’t say a word to them. (They also hadn’t had a conversation with the CEO about it, but that’s a post for another time 😉.)
Honestly, I couldn’t care less if that happened to me. BUT YOU’RE NOT TRYING TO INFLUENCE, or BUILD TRUST & RESPECT WITH ME, you’re trying to achieve that with your team.
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Whether you think how they feel is ridiculous or not, it should matter to you.
If your team member’s paramount need is not money, time off, or job responsibilities, but instead it’s to feel like they matter to YOU—then you have to choose to take the action that serves that need.
29-second way leaders get positive results
You may feel like it’s a waste of time, but you can roll your eyes or roll up your sleeves. The leader who’s going to build the most loyal, high-performing team will be the one who chooses to focus on the paramount needs of their team and serve accordingly. THOSE are the leaders that will be successful in our rapidly changing diverse work world going forward.
I’ve seen it happen hundreds of times over the past 19 years at every level and in multiple industries across the country. Executives, directors, managers, and supervisors —when you walk by another human, take 29 seconds to say hello.
It’s simple! Great leaders capitalize on everyday opportunities to build true connections with the people they serve, and in the end, the positive results of those actions speak for themselves.
Your Turn
This 29-second way leaders get positive results is just ONE simple way to make that happen. What is the BEST way you’ve found to intentionally create more positive results with your team? I would love to hear your experiences and thoughts. Please share YOUR 29-second way leaders get positive results!
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